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Privacy Policy

Last Updated: November 7, 2025
 

Soul Ties by Design Inc. ("we," "our," or "us") is committed to protecting your privacy and the personal information you share with us through our website [www.soultiesbydesign.com] and related digital platforms. This policy explains how your information is collected, used, and protected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website, forms, or services, you agree to this policy.
 

1. Information We Collect

We collect only the information required to provide services, communicate with you, and improve your experience.


Personal Information
When you inquire, complete forms, or subscribe to updates, we may collect:

  • Name

  • Email and phone number

  • Event details such as date, location, and guest count

  • Business information if applicable

  • Any information you choose to provide


Usage Data
We may automatically collect:

  • IP address and browser details

  • Pages visited and time spent on site

  • Device information

  • Cookie and analytics data (Google Analytics, Wix analytics)

You may limit cookies via your browser. This may affect site functionality.
 

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide service details

  • Deliver wedding and event planning services

  • Send updates or marketing content if you opt in

  • Improve website performance and service experience

  • Fulfill legal or contractual obligations


We do not sell or rent your personal information.
 

To operate effectively, we use trusted third-party providers, including but not limited to:

  • Wix (website platform)

  • IONOS (domain and hosting services)

  • HoneyBook (client management and booking)

  • Google Analytics (website performance insights)

  • Mailchimp (email marketing, if you subscribe)

  • Integrated social platforms such as Instagram, TikTok, Spotify

These providers have their own privacy policies and security standards.
 

3. Consent and Your Rights

You may:

  • Request access to your personal information

  • Request corrections

  • Withdraw consent for future communications

  • Request deletion of your data unless retention is required by law

Contact: hello@soultiesbydesign.com
 

4. Communications and Opt-Out

If you join our mailing list, you may unsubscribe at any time via the link in emails or by contacting us. Service-related messages will continue while you are an active client.
 

5. Security

We take reasonable measures to protect your information through:

  • Secure server and platform storage

  • Encrypted website (HTTPS)

  • Restricted internal access

No digital system is guaranteed completely secure. We take precautions but cannot ensure absolute security.

6. Data Retention

We retain personal information only as long as required for service delivery, legal compliance, or internal record keeping. Once no longer required, data is securely removed or anonymized.
 

7. Third-Party Sites

Our website may include links or embedded features from third parties. They have independent privacy practices. We are not responsible for their policies.
 

8. Policy Updates

This policy may be updated periodically. Changes will be posted with a revised date.

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9. Contact Us

For questions or requests regarding your personal data:

Soul Ties by Design Inc.
Email: hello@soultiesbydesign.com
Location: Edmonton, Alberta, Canada

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